Network Support and Logistics:
As part of our service, U.S. Payments will:
- Manage deployment and network maintenance
- Recruit local technicians to provide a typical 4-hour trouble response during business hours
- Monitor network 24x7x365 with Auto-Dispatch
- Provide complete system planning from start-up to kiosk service territory expansions
- Provide complete, friendly technical support, on call 24x7
- Deliver on-site technical support upon request
Customer Care: Support for Your Customers
Users are treated like VIPs:
- Customer Care Center – staffed by trained U.S. Payments experts who are ready to help.
- Clear, intuitive on-screen instructions with easy-to understand touch-screen options.
- Easy from first usage – virtually no learning curve.
- Toll-free Customer Care Center number is posted on PaySite® kiosk and on customer receipts.
- Greeters help customers feel welcome and comfortable.
Elevating Customer Care
Your customers always come first at U.S. Payments. Our goal is to provide a positive experience each time the service is used.
The U.S. Payments Research Team
Should clients or customers have questions that require research, our highly experienced team of research professionals will investigate and respond within 24 hours. The escalation process is created to fit the client's existing internal support system.